Cancellation & Refund Policy

1. Cancellation by User

You may cancel your booking without penalty up to 48 hours before the scheduled pickup time. In such cases, full refunds for any advance payments will be credited back to the original method of payment within 5-7 business days.

Cancellations made between 24 and 48 hours of the scheduled pickup time will incur a 20% cancellation fee, deducted from the advance payment. Cancellations within 24 hours of the scheduled move are strictly non-refundable due to the logistical costs incurred for deploying labor and vehicles.

2. Cancellation by LeoShift

We reserve the right to cancel a booking in cases of natural disasters, impassable roadways, or major systemic failures without prior notice. Under these extremely rare circumstances, full refunds will be immediately initiated.

3. Damage Refunds

Refunds related to damaged items are processed solely via our transit insurance provider. Customers must document any damages immediately upon unpacking and submit a claim alongside photographic evidence within 48 hours of delivery.

For any refund-related disputes, please reach out to billing@leoshift.in.